Domestic Shipping
We offer complimentary free shipping on Domestic (Within USA) orders equal to or above $100 USD in value. Orders totaling under $100 will be charged a flat rate shipping fee of $10 USD within the USA.
If you need expedited shipping guaranteed by a particular date, please get in touch with us directly to make separate arrangements after ordering.
Orders with a shipping address in the USA will be shipped via UPS, FedEx, DHL, or USPS. We select a carrier based on the order size, weight, item size, etc for the most efficient delivery.
We strive to ship orders within 1-3 business days from the time we receive the order and all payments have cleared. Transit times can vary based on location.
NOTE: Orders that are shipped to APO/FPO, Alaska, Hawaii, USA territories, and PO Boxes cannot be expedited, and will be shipped via USPS First Class Package or USPS Priority Mail.
International Shipping
All international orders will be shipped via DHL, UPS, or USPS. Upon clearing customs, the package(s) may be transferred to your destination country's appropriate postal carriers and service providers. Our automated shipping system calculates shipping costs based on the weight of the items including all packaging.
For large works, the size of the package may contribute additional costs, or a combination of weight, size, and total order value will be used to quote shipping costs. If there are any discrepancies, we will get in touch with you directly via email to arrange a solution. International Shipments of large objects often require extra padded packaging to ensure the safe delivery of your items and is reflected in the flat rate shipping cost quoted at checkout.
Customs Duty, Taxes, VAT, Brokerage Fees
All international shipments worldwide will go through the appropriate customs/duty inspections upon arrival in your destination country. Before placing an order, check with your local post office or government resources for information on shipments originating from the USA. There may be a maximum value of goods for which you won't be charged any customs/duty or taxes. If the value exceeds any limits, you may have to pay additional duties and fees at the time of delivery. Typically you will be contacted to arrange payment for any fees before the goods can be cleared for local delivery. Minettidesign will not be held responsible for any packages held in customs, or for any customs, duty, or brokerage fees owed. If you refuse a shipment, we may not be able to issue a full refund. It is your responsibility to understand your local / government policies before making purchases in our shop.
Freight Forwarding Companies
Some international customers have found that by ordering items through a freight forwarding service with a USA based address, international shipping costs can be mitigated. We will not be held responsible for delayed/lost shipments due to using any freight forwarding service. Use these services at your own risk.
Tracking / Order Status
Orders are generally processed and shipped from the USA during business hours (Monday - Friday, 9:00 A.M. to 1:00 P.M., Pacific Standard Time). Orders placed over the weekend or during a major holiday typically will be shipped the following business day. Once your order has been shipped, you will receive an email with the order and tracking information. In certain cases, it may take up to 48 hours to see movement on the carrier's website, especially for International orders.
If you have any questions/concerns regarding our shipping policies, please send an email to marco@minettidesign.com